Rental Policy Information

Rental Period and Pricing
Rental rates are calculated as a single day rental rate over the weekend from Friday to the following Monday. For all midweek events, rentals may be picked up the day before or the day of the event, and returned the day of the event or the day after. We also have longer rental periods if needed. The rental charge applies whether equipment is used or not. We would appreciate that any changes in your order be made at least 72 hours prior to your rental date or you may be charged a repacking fee.

Delivery and Set Up
We are able to deliver anywhere. Please Call us for delivery charges in your area. Items are delivered a reasonable distance from the truck. Stairs, Elevators and other labor intensive deliveries are an additional charge. Deliveries are done during regular business hours (8am-5pm, Monday-Friday). Additional charges may apply for off-hours delivery and pickup or for longer carries and non-ground floor delivery.

Equipment must be stacked and repackaged in the original containers when we pick up. Set up and take down of rental equipment is NOT included in our standard rental fee. These services are available at additional costs if arranged for in advance.

Cleaning
Kindly return rental items "food free" and in their proper containers. A cleaning charge will be assessed on any equipment returned dirty. Shake out but do not wash table linens.

Linens
Please remember you are responsible for damage to linens caused by mildew, burns or tears. Please do NOT store damp linens in an air-tight container, as this causes mildewing. Please return all skirting on the hangers provided. Skirting clips/pins need to be returned as well.

Deposits
All rentals require a 50% deposit to reserve your item. Deposits are fully refundable up to 30 days prior to your rental date on most items. Deposits are not refundable if your order is cancelled less than 30 days before your scheduled rental date.  A credit card with a limit high enough to cover the replacement value of all equipment being rented from Metro Rental is required as a security deposit.

General Info:
Rental equipment can be picked up and returned from 8:00AM-5:00PM CST on the rental agreement dates, unless otherwise stated. Appointments are recommended so we may provide you with the undivided attention you deserve. Appointments are available beyond our regular business hours to help with your busy schedule.

Payment:
Payment of rental fees, applicable taxes, and security deposits are required by the start of the rental term. We accept VISA, MasterCard, Discover, American Express, cash and checks.

Credit applications for business, government, and educational customers are available upon request. These requests may take up to 2-4 weeks to process. Please allow yourself plenty of time if you will be applying for these terms.

Metro Rental reserves the right to secure the full replacement value of the rental order on that credit card at the time rental equipment is picked up. If a customer does not have a credit card with a sufficient credit limit, a cashier’s check or cash deposit for the full replacement value of the equipment is required. Personal checks and debit cards cannot be accepted as a deposit. Proper identification is required.

Insurance:
The renter is wholly responsible for any loss or damage to the rental equipment during the rental period. Insurance coverage is not offered by Metro Rental, and is the responsibility of the renter. Proof of adequate coverage for the full replacement value of the equipment may be required prior to the rental.

Loss or Theft:
The renter is entirely responsible for the full replacement value of the rental equipment in the event of loss or theft. Rental fees will accrue on equipment that is lost or stolen until Metro Rental is reimbursed for the full replacement cost of the item.

Additional Charges:
The renter is fully liable for any and all damage to or destruction of rental equipment. Equipment must be returned in the same condition as it was when checked out or damage and/or cleaning charges may apply. All cables must be neatly coiled and cleaned to avoid additional fees. Rent may be charged on damaged equipment until the item can be repaired or replaced. Spare lamps are provided when needed at no charge, provided burnt-out lamps are returned with the equipment at the end of the rental period. A charge will be incurred for missing/broken lamps or excessive burnouts. Gels and other expendables are not provided with equipment rental and must be purchased separately.

Cleaning Charges:
All items rented must be returned in the condition they left Metro Rental.  A minimum $75 cleaning fee will be charged to any items returned or left for Metro Rental to clean. 

Cancellations:
Cancellations require a 24-hour written notice prior to the scheduled pick-up/ship time or a one day rental fee may be charged. Larger systems and long-term rentals will require a minimum of 48 hours notice.

Equipment Performance:
All equipment is tested thoroughly before it is rented. Equipment is available for customer evaluation and testing at the time of the rental pickup/delivery and instruction is available on request. The renter is expected to understand the operation and limitations of the rental equipment. Metro Rental is not responsible for damage caused by improper use.

In the unlikely event of equipment failure, please notify a Metro Rental rental associate as soon as possible to obtain tech support or replacement equipment. Failure to understand equipment will not be accepted as reason for non-payment of rental charges.

Shipping:
Many of our rental items can be shipped, though only within the state of Iowa. The minimum billing period for shipped rental orders is three days. The customer is responsible for round trip shipping costs. For your convenience, Metro Rental can include UPS pre-paid return ship tags with your order and bill you for round trip shipping costs. Please let us know if you'd prefer to use your UPS, FedEx, or freight account.

Rental Credit Program:
Our "try before you buy" program allows you to apply a percentage of the rental fee of a particular item or system towards the purchase of the equivalent new equipment. 80% of the rental fee can be applied within 30 days of the end of the rental period; 30% within 60 days. Restrictions apply.